Allison HUB Portal Single Sign-On (SSO) is now required in order to access Allison applications. Activation instructions are provided when clicking 'request an account' when visiting hub.allisontransmission.com.  

If you can not find this email in your inbox, please check your Spam or Junk Email folder. If you have further questions, or need additional assistance with the enrollment process, contact the HUB Administration team at: hub@allisontransmission.com

Frequently Asked Questions:

What is the Allison HUB Portal?

Allison HUB™ provides a centralized location for access to Allison technical information. Access to Allison HUB is available to everyone. Likewise, Allison HUB provides approximately 1,600 Allison Authorized Distributors and Dealers worldwide additional resources that support the service of Allison transmissions.

What are the benefits of the HUB?

There are many!  But just to name a few:

• Service Tips- provide general notifications and service procedures regarding Allison products.
• Warranty Booklets -contain warranty information for Allison transmissions used in all applications. They provide the starting dates, mileage and hours (available in most applications) of each transmission warranty.
• Operator's Manuals- Our library of Operator’s Manuals covers all current products and is available in a variety of languages. Topics include Power Take-Off (PTO) operation, shift selectors, prognostics, diagnostics, care and maintenance and even driving tips. Users are guaranteed to find each printed manual’s latest revision within this online collection.
• Warranty Status Check- this tool allows users to check for coverage on a transmission based on serial number. Results shown are for serial numbers registered with Allison or for transmissions registered with added Extended Transmission Coverage (ETC).
• Web-Based Service Training -Web-Based Training (WBT) modules currently available through a Basic user Allison HUB account include product familiarization, preventive maintenance and basic diagnostic information for Allison's most popular on-highway transmissions - the 1000 Series™, 2000 Series™, 3000 Series™ and 4000 Series™ automatic transmissions.

Where do I find my Allison Authorized Location Code?

This is also known as the company code and it is 10-digits.  This code can be found on your approved application or signed agreement.  If you can not locate your location code, then you will need to contact your Distributor Dealer Development Manager.

What Applications are included?

The current list of Applications connected under the single sign on include:

• Allison HUB
• Allison eLEARN
• Allison ePUBS
• Calibration Delivery System (CDS)
• Allison 4WARD (warranty)
• Allison Performance Reward Program (PRP)

Allison is continuing to evaluate other applications, so stay tuned for future notifications!

Allison has partnered with Okta…Who is Okta?

Okta is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, website, web services, and devices.  For more information, visit https://www.okta.com/

Note:  systematic email notifications directed by Allison may reference Okta either in the header, body, or footnote of the email. If you have questions regarding one of these communications, please contact HUB@AllisonTransmission.com 

What is Multi-Factor Authentication (MFA), and why does it exist?

MFA is an authentication method that requires the user to provide two verification factors to gain access the HUB Portal. MFA is a core component of a strong identity and access management (IAM) policy. Rather than just asking for a username and password, MFA requires one or more additional verification factors, which decreases the likelihood of a successful cyber attack

Am I required to use MFA?

Absolutely, for your protection and Allison’s.

What MFA Options are available?  Can I change my MFA?

Allison HUB Portal provides three methods:

• Email (Default setting)
• SMS Text
• Okta Application

If you wish to change your settings, please visit your Profile page on the HUB.

Can I share HUB IDs or Accounts with MFA?

Absolutely not.  Each user should have your own account

Bookmarking HUB Portal Links

Bookmarks are a wonderful thing!  However, there are a couple things to be aware of:

• Do not bookmark the link from the activation email.  You must log out, and log back in before adding the bookmark.  Failure to do so may result in a variety of “unauthorized” errors
• Any bookmarks prior to the July 1^st, 2024 launch of the HUB Portal will not work.  Please create a new bookmark
  

HUB ID location

While the HUB ID has been replaced by the HUB Portal User Name, the HUB ID is required with some applications.  The ID is available by clicking on “Profile” and “About Me” after you account has been created

Need to make a change on your Account?

Your Account data can be updated by visiting the "Profile" page in the upper right hand corner of the HUB.  The page defaults to 'MY ACCOUNT', where you can complete the following actions:

• Control your Multi-Factor Authentication (MFA)
• Use 'ABOUT ME' to display your user account data
• Use 'UPDATE PROFILE' to change your Language, Name, Address, Phone, or Job Title
• Use 'REQUEST A ROLE CHANGE' to update your Allison Authorized Code or your HUB Role
• CHANGE EMAIL ADDRESS
• CHANGE USER NAME
• CHANGE PASSWORD
  

Have another question?  Please contact HUB@AllisonTransmission.com! 

Thank you for being a valued partner of Allison!